Alan Sharland (mediation case supervisor)
Alan has been a mediator for 20 years and is presently director of CAOS Conflict Management, a mediation and conflict coaching provider and training organisation operating mainly in and around London. He has worked in a wide range of areas of dispute, including community and workplace disputes as well as complaints mediation. His main clients are Universities and public sector bodies as well as community groups. He has pioneered the development of Conflict Coaching within the United Kingdom and while director of a Community Mediation Service in West London in 2008 he set up the first Community Conflict Coaching service in the UK and helped Brunel University to establish the first Conflict Coaching service within a UK University in 2011.
“I see mediation as being a low cost, low stress, creative response to disagreements, complaints, misunderstandings. It offers a way of seeing any such difficulty as an opportunity rather than a problem. Of course there will be difficult feelings and frustrations but mediation allows all such situations to be a learning opportunity at organisational, relationship and personal levels. My role in UK CEE Mediation Consultancy is as an Advisor and reference point with regard to mediation practice and possibilities in any given difficult situation arising from cultural and other differences in situations involving UK and Central Eastern European citizens.”